Using Huey.

1. Who provides Huey?

Huey is provided by Shortboard Ltd. Contact us at martin@shortboardbusiness.com .

Complete before publication: company number, registered office, place of registration and VAT details where applicable.

2. Who these terms are for

These terms are intended for organisations using Huey for business purposes. If you create an account or commission an investigation for an organisation, you must have authority to act on its behalf.

People invited to contribute should receive a separate, clear explanation of participation and privacy before they start. Taking part does not make them responsible for the organisation’s subscription or charges.

Confirm before publication: whether the service is exclusively business-to-business, how authorised customer acceptance is recorded, when the contract starts and how a copy of the accepted terms is provided.

Confirm the relationship between these terms, any customer order, pilot agreement and data processing agreement, including which document takes precedence if they conflict. If consumer use is permitted, obtain appropriate consumer terms and cancellation provisions.

3. What Huey provides

Huey helps frame a business question, gather perspectives through AI conversations and organise submitted contributions into a brief. It also supports recording decisions, actions and updates to participants.

The scope of your service, participant allowance and any human support will be described before you start. Any additional work requires a separate agreement.

Illustrative examples on the website use fictional information. They demonstrate the experience and do not represent completed customer results.

Production check: confirm the available features, service start point, delivery expectations, human review arrangements and support scope.

4. Your first free investigation

The proposed introductory offer includes one free investigation with up to 10 participants and a full brief. No payment card is required.

The free investigation does not automatically convert into a paid subscription. Any paid service must be separately selected and agreed.

Confirm before publication: eligibility, whether the allowance applies per person or organisation, whether participants means invitations or completed contributions, any expiry period and what happens if the allowance is exceeded.

5. Paid services

Before you commit to a paid service, we will explain its price, applicable taxes, scope, payment arrangements and any recurring charges.

Complete before offering paid services: payment dates, billing periods, renewal arrangements, cancellation process, refunds, failed payments, allowance limits and treatment of price changes. No paid-service terms are settled by this draft.

6. Accounts and access

Provide accurate account information and keep your sign-in details secure. Give access only to people authorised to use the service for your organisation.

Tell us promptly if you believe an account or private participation link has been accessed without permission. Do not attempt to access another organisation’s investigations or another participant’s conversation.

Production check: confirm account roles, organisation separation, administrator access and account recovery controls.

7. Setting up an investigation

You are responsible for having an appropriate purpose and authority to run the investigation, selecting suitable participants and providing accurate context.

Review the question, shared background material, participation settings and recipients before approving invitations. Make sure you have permission to supply documents and contact details.

Do not upload unnecessary personal information, confidential material you are not authorised to share, or content that infringes another person’s rights.

Production check: confirm precisely which communications require approval, who may approve them and whether that approval includes scheduling or subsequent reminders.

8. Participation and privacy

Explain the purpose of the investigation to participants and provide accurate information about who can access their contributions and how findings will be shared.

Do not promise anonymity beyond the protections actually available. Removing names does not necessarily prevent identification through a distinctive role, event or experience.

Do not use Huey to intimidate participants, retaliate against people for contributing, or attempt to identify protected contributors by combining clues.

Our Privacy Notice explains how information is handled. Where Shortboard processes personal information on your organisation’s behalf, the agreed data processing terms also apply.

Before publication: align this section with verified identity modes, participant review controls, access permissions and the completed Privacy Notice. The privacy link should only be made public when that notice is ready.

9. Using the findings responsibly

Huey organises accounts supplied by participants. Those accounts may be incomplete, mistaken or influenced by individual experience. Agreement between contributors does not by itself prove a cause.

AI-generated questions, summaries and briefs may contain errors or omissions. Examine the supporting evidence, disagreements and limitations before relying on them.

You remain responsible for your organisation’s decisions and actions. Do not use a Huey output as the sole basis for a decision materially affecting an individual’s employment, rights or access to services.

Huey does not replace legal, medical, financial or other regulated professional advice. It is not an emergency reporting service or a substitute for formal safeguarding, grievance or whistleblowing arrangements.

We do not promise a particular commercial outcome, response rate or finding. These limitations do not remove Shortboard’s responsibility to provide the service with reasonable care and skill.

10. Content and intellectual property

You and the relevant rights holders retain ownership of material supplied to Huey. You give Shortboard the permissions necessary to process that material to deliver the agreed service, subject to the applicable privacy and data processing arrangements.

Shortboard retains rights in its software, branding, templates and underlying methods. Supplying information to Huey does not transfer ownership of that information to Shortboard.

Complete before publication: confirm customer rights to use, export and share briefs and other outputs, together with any limits arising from third-party rights. Define permitted processing clearly without granting unrelated reuse of customer or participant content.

11. Availability, changes and suspension

Huey may require maintenance and updates. If you are using a supervised pilot or beta, its scope and limitations should be agreed before real participants are invited.

Complete before publication: availability commitments, maintenance notices, support arrangements and proportionate grounds for restricting or suspending access. Explain notice, correction opportunities, data access and any applicable refunds.

Define how service or terms changes affect existing customers, including advance notice and any right to end an affected service. Avoid unrestricted retrospective changes.

12. Ending the service and deleting information

Complete before publication: how either party may end the service, notice periods, treatment of investigations in progress, export opportunities and any outstanding charges or refunds.

Align deletion and retention provisions with the production system, provider arrangements and data processing agreement. State what happens to conversations, files, briefs, related records and backups after termination.

13. Responsibility and liability

Nothing in the final agreement will exclude or limit liability where doing so would be unlawful, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence.

Legal review required before publication: agree a proportionate liability framework for free, paid and pilot services, including any caps, exclusions and treatment of confidentiality, data protection and intellectual property claims.

No liability cap or general exclusion has been selected in this draft. Review the final provisions against the service risks, insurance and applicable law.

14. Questions, complaints and disputes

Contact martin@shortboardbusiness.com if you have a question or complaint about Huey. Explain the issue without including unnecessary participant information.

Complete before publication: complaint handling arrangements, governing law, court jurisdiction and any agreed dispute resolution process. Confirm these for the intended customer markets rather than assuming they follow from being a UK company.